The all American Diner in Itaewon is just awful. Sure, the food isn't all that bad, but waiting 1 hour and 30 minutes for a Chicken Fried Steak is just ridiculous. My friend was hoping to eat before he went to a soccer match, but he had to leave before he could be served. He was pissed and rightly so; I would be too.

This isn't the first time this happened. The last time I was there, we placed an order for a hamburger to go and they forgot to start cooking it so we had to wait after our meal to get it. And another time, I was with a big group of people and they cooked everyone's meal except for one.

I've said it before, it's a restaurant that needs to work on its service. I mean even trying to pay was painful. It look like a couple of minutes for each transaction.
http://www.seouleats.com/2008/10/review-hamburgers-in-seoul.html

The question is, why do I keep going back?

Hope.

Oh, and other people keep on wanting to go there. It's a good space for big groups because they have a lot of room. Plus, the concept is great. Now they must work on giving better service or it's just not going to make it.